Aspiring writer Penn Reynard has just joined the ranks of America’s fifteen million retail workers: fresh out of college with an English degree, he can’t find a job anywhere except at the local big-box hardware store. Working returns, Penn experiences firsthand the often comical absurdity, chaos, and shenanigans of the retail world. At least he has a new romance with a coworker going for him—if he doesn’t screw it up. The constant pressures of dealing with hostile customers, oblivious coworkers, and overbearing management begin to take their toll on him, though, and as his desired career path threatens to fall out of reach, Penn struggles to break free of retail’s clutches.
Few things are more disheartening than being stuck in a soul-shredding job.
The amount of time that was put into developing Penn’s personality made him one of the most memorable characters I’ve met so far this year. Penn’s flaws happen to be things that deeply irritate me, so I can’t honestly say that I always liked him. I can say that he made me think, though, and that he was written in such a way that I paused about a third of the way through his tale to see if it was actually a memoir. Penn comes across as a three-dimensional person, metaphorical warts and all. That isn’t something that’s at all easy to accomplish, and it’s whetted my appetite for more from Mr. Danker-Dake .
This book includes well over two dozen different characters, many of whom have nicknames that weren’t always easy to connect to their actual names. At times I mixed up the identities of certain employees and customers that made less frequent appearances because there was such a large number of them drifting in and out of the plot. It would have been really helpful to have a brief list of their names as well an indication of whether each character was an employee of the store or one of their regular customers.
Worldbuilding is definitely one of Mr. Danker-Dake’s strengths. Not only does he create incredibly complex settings for his characters, he allows Penn to slowly change in response to the things that happen to him. In some ways the setting almost functioned as its own character due to how much influence it had on Penn’s personal development. Watching this unfold was a treat, and it made me curious about what this author will come up with in the future.
I’d especially recommend The Retail to anyone who has ever worked in the service industry or who wonders what it’s like to be on the opposite side of the booth, till, or help desk.